Terms of Use

These Terms of Use (Terms) govern your access to and use of the TradeDash website, dashboards and related services (the Platform). The Platform is operated by TradeDash Limited, company number 9450166 (TradeDash, we, us, our).

By posting a Job, applying as a Trade Partner, creating an account or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

In these Terms:

• Homeowner means a person who posts a Job or otherwise uses the Platform to seek trade services.
• Trade Partner (also referred to as a tradie) means an independent trade business that applies for or holds approval to receive Leads through the Platform.
• Job means a piece of work a Homeowner posts or seeks through the Platform.
• Introduction means a Homeowner and Trade Partner being connected, matched or having their details or Job information made available to each other through the Platform.
• Lead means a Job opportunity made available to a Trade Partner through the Platform following an Introduction, which the Trade Partner may review and respond to (for example by submitting a quote).
• Job Value means the value of the quote accepted by the Homeowner through the Platform in respect of a Job, excluding GST.
• Job Completion means the point at which a Job is confirmed or approved as complete through the Platform (for example by admin confirmation or an equivalent status change within the Platform), regardless of whether the work is entirely free of defects.
• Pricing Schedule means the current pricing document referred to in clause 10, as accepted by a Trade Partner and made available in their account.
• Membership Fee means the recurring fee payable by a Trade Partner for membership of the Platform and eligibility to receive Leads, in the amount and at the billing frequency set out in the Pricing Schedule.
• Success Fee means the fee payable by a Trade Partner in respect of a Job won through an Introduction, calculated in accordance with clause 10.5 and the Pricing Schedule.
• Fees means the Membership Fee, the Success Fee, and any other charge set out in the Pricing Schedule.
• Working Day means a day other than a Saturday, Sunday or public holiday observed nationally in New Zealand, and does not include any day in the period from 24 December in one year to 5 January in the following year (inclusive).
• you means any user of the Platform, whether a Homeowner, a Trade Partner or a visitor.

We handle personal information in accordance with our separate Privacy Policy and Cookie Policy, which are to be read in conjunction with these Terms. By using the Platform you acknowledge that you have been notified of, and you accept, the personal information handling practices described in those policies.

TradeDash is a New Zealand platform that introduces Homeowners to vetted, independent Trade Partners. We are not the party that quotes for, carries out, supervises or manages any building or trade work. We do not employ Trade Partners. Trade Partners are independent businesses.

Nothing in these Terms creates a partnership, joint venture, employment relationship or relationship of agency between TradeDash and any Homeowner or Trade Partner, and neither may hold themselves out as able to bind us.

We are not a party to any contract between a Homeowner and a Trade Partner. All quotes, agreements, workmanship, materials, pricing, scheduling, payment, completion and remediation of work are strictly between the Homeowner and the Trade Partner. Our role is limited to vetting, matching, facilitating communication and administering Membership Fees and Success Fees.

We do not guarantee any Trade Partner, Homeowner, quote, Job outcome or standard of workmanship. We are not responsible for, and have no control over, health and safety at any work site. Responsibility for compliance with the Health and Safety at Work Act 2015 in relation to the work rests with the persons conducting the relevant business or undertaking and the person in control of the workplace, not with TradeDash.

You must be at least 18 years old and able to enter a binding contract to use the Platform. You are responsible for all activity under your account and for keeping your login credentials secure. You must notify us promptly if you believe your account has been accessed without authorisation.

Accounts may be created directly, set up via a secure invitation link after posting a Job or being approved as a Trade Partner, or accessed using Google sign-in. You agree to provide accurate, current and complete registration information and to keep it up to date.

You agree to:

• Provide accurate, current and complete information about yourself, your Job or your business.
• Use the Platform only for genuine trade matching purposes and in accordance with all applicable New Zealand laws.
• Not post false, misleading, duplicate, spam or fraudulent Jobs or applications.
• Not upload content that infringes another person's rights, is unlawful, offensive, harmful or defamatory, or that you do not have the right to share.
• Not attempt to bypass the Platform to avoid fees, misuse other users' contact details, scrape or extract data from the Platform, or interfere with the Platform's security or operation.
• Not use the Platform, or any data obtained from it, to build or assist any competing product or service.

As a Homeowner you agree to:

• Describe your Job honestly and confirm you are authorised to arrange the work at the property.
• Carry out your own due diligence before engaging a Trade Partner, including reviewing quotes, licensing, insurance and references.
• Agree scope, price and timing directly with your chosen Trade Partner, and meet your obligations under that agreement, including payment.
• Communicate respectfully and provide safe, reasonable access for work to be carried out.

As a Trade Partner you agree to:

• Provide accurate business, trade, licensing and verification details, and keep them up to date.
• Hold all licences, registrations, insurances and competencies required by law for the work you offer, comply with relevant standards and regulations, and provide evidence on request.
• Only accept work you are qualified, available and authorised to perform, and deliver it to a professional standard.
• Maintain an active membership where required to receive Leads, and meet your Success Fee obligations for Jobs won through the Platform.
• Accurately report the Job Value and provide reasonable supporting information if we request it.
• Deal honestly and fairly with Homeowners and with TradeDash.

Trade Partner applications are reviewed by TradeDash before approval. Approval, "TradeDash Approved" status and eligibility to receive Leads are at our discretion and depend on factors such as verification, membership status, availability and good standing. We may pause, suspend or remove approval where these are not met.

Our vetting and verification are carried out reasonably and in good faith, but they do not guarantee any Trade Partner's workmanship, conduct, availability, financial standing or suitability for a particular Job, and do not guarantee the outcome of any Job. Homeowners should still carry out their own due diligence.

Jobs are also reviewed before being matched. For each suitable Job we typically match up to two or three approved Trade Partners so the Homeowner has genuine choice without a bidding war. We do not guarantee that any Job will be matched, that a Trade Partner will accept, or that any particular number of Leads or Jobs will result.

Any quote, estimate, contract, warranty or guarantee is given by the Trade Partner, not by TradeDash. The Homeowner and Trade Partner are solely responsible for agreeing terms, entering any contract, and resolving matters relating to the quality, safety, timing, cost and completion of the work. TradeDash is not responsible for the acts, omissions, workmanship or conduct of any Homeowner or Trade Partner. Any claim relating to the work must be made against the Trade Partner who carried it out, and not against TradeDash.

Payment for a Job is a matter solely between the Homeowner and the Trade Partner. TradeDash does not receive, hold or handle payment for the work, and does not act as an escrow, payment agent or collection agent for either party.

TradeDash does not guarantee that a Homeowner will pay a Trade Partner, and gives no assurance as to any Homeowner's creditworthiness or financial position. We do not carry out credit checks on Homeowners. If a Homeowner does not pay a Trade Partner, that is a matter between them. Any claim for non-payment must be made against the Homeowner, and not against TradeDash.

Trade Partners are responsible for their own credit control, including agreeing payment terms, deposits, progress payments and retentions directly with the Homeowner. We may, but are not obliged to, assist by providing records held on the Platform that are relevant to a payment dispute.

10.1 Pricing Schedule. The amounts payable by a Trade Partner (including the Membership Fee, the Success Fee rate, the maximum Success Fee per Job, billing frequency and GST treatment) are set out in the Pricing Schedule, and not in these Terms. This allows pricing to be updated without amending these Terms.

10.2 Disclosure and acceptance. A Trade Partner may apply and be vetted without purchasing a membership. Before activating a paid membership or entering payment details, the Trade Partner will be presented with the current Pricing Schedule and given the opportunity to review and expressly accept it, together with these Terms. By completing the subscription or activation process, the Trade Partner agrees to pay the Fees disclosed to and accepted by them.

10.3 Incorporation and access. The version of the Pricing Schedule accepted by a Trade Partner forms part of these Terms and applies to that Trade Partner, notwithstanding that the specific amounts are not stated in these Terms. We will provide the Trade Partner with a copy of the accepted Pricing Schedule and keep the current Pricing Schedule accessible from their account or billing area.

10.4 Membership. The Membership Fee is payable in advance on a recurring basis in accordance with the billing frequency set out in the Pricing Schedule, and continues until cancelled or terminated under these Terms. Membership Fees are non-refundable except where a refund is required by law or we agree otherwise.

10.5 When a Success Fee is payable. A Success Fee is payable by the Trade Partner where a Job is won through an Introduction. Subject to clauses 10.6 to 10.9:

• the Success Fee is a flat 2% of the Job Value, capped at the maximum set out in the Pricing Schedule;
• the Success Fee accrues on Job Completion, and we will invoice it after that time; and
• for staged or ongoing projects, we may invoice Success Fees progressively as stages reach Job Completion.

10.6 Cancellation and partial completion. No Success Fee is payable where a Job is cancelled before work begins. Where a Job is cancelled, abandoned or terminated after work has begun, the Success Fee is calculated on the value of the work actually completed rather than the full Job Value.

10.7 Quote value. The Job Value is fixed at the value of the quote accepted by the Homeowner through the Platform for the Job. Variations, additions and extensions agreed after that acceptance do not increase the Job Value for the purposes of calculating the Success Fee, whether or not they are approved and whether or not they form part of the same Job.

10.8 Non-payment by the Homeowner. The Success Fee is calculated on the Job Value and is not conditional on whether or when the Homeowner pays the Trade Partner. However, where a Trade Partner has not been paid, has taken reasonable steps to recover the amount owing, and provides reasonable evidence of both, we may in our discretion credit, reduce or waive the Success Fee for that Job.

10.9 Reporting and verification. Trade Partners must accurately report the Job Value and, on request, provide reasonable supporting information (such as the accepted quote, invoice or supporting records). If a Trade Partner does not report a Job Value within a reasonable time after being asked, we may calculate the Success Fee on a reasonable estimate of the Job Value based on the information available to us, which the Trade Partner may dispute by providing the correct information.

10.10 Continuation of the same Job off-Platform. A Success Fee applies to the Job in respect of which the Introduction was made even where the Homeowner and Trade Partner later communicate, agree variations, contract or arrange payment for that Job outside the Platform.

10.11 Separate later Jobs. A Success Fee is not payable on a later Job between the same Homeowner and Trade Partner that is separate and unrelated to the Job introduced through the Platform, unless that later Job also results from an Introduction made through the Platform.

10.12 Invoicing and payment. Our invoices are payable within 14 days of the invoice date. Payments may be processed through Stripe or another payment provider notified by us from time to time.

10.13 Overdue amounts. If any amount payable to us is not paid in full by its due date, then without limiting any other right or remedy we have:

• default interest accrues on the overdue amount at the rate of 16% per annum, calculated on a daily basis from the due date until the date the overdue amount is paid in full;
• you must pay us, on demand, all costs and expenses we actually incur in recovering or attempting to recover the overdue amount, including debt collection agency fees, dishonour or failed payment fees charged to us, and legal costs on a solicitor–client (full indemnity) basis; and
• we may suspend or pause your access to Leads, matching or other Platform services in accordance with clause 12.3 until the overdue amount is paid in full.

Amounts payable under clause 10.13 are payable in addition to the overdue amount itself. Default interest continues to accrue notwithstanding any suspension, cancellation or termination of your membership or account, and notwithstanding any judgment obtained in respect of the overdue amount.

10.14 GST. All Fees and charges will state whether they are inclusive or exclusive of GST. Where GST applies it will be charged in accordance with New Zealand law.

10.15 Changes to Fees. We may change our Fees from time to time. Any increase affecting an existing Trade Partner will not take effect until we have given at least 30 days' prior notice. If a Trade Partner does not wish to accept an increase, they may cancel their subscription before the new Fee takes effect, in accordance with clause 12. Fees already invoiced or accrued are not affected.

Homeowners may leave reviews and ratings for Trade Partners after a Job. Reviews must be genuine, based on real experience, and must not be false, misleading, abusive, defamatory or manipulated. You must not post fake reviews, offer incentives for reviews, or attempt to game ratings.

You are responsible for the content you post. We do not adopt, endorse or verify user content, and we are not the author of it. We may (but are not obliged to) monitor, moderate, edit, decline to publish or remove any content that we consider, in our discretion, breaches these Terms or is otherwise inappropriate for the Platform. We are not obliged to monitor content, and the fact that content appears on the Platform does not mean we have reviewed or approved it.

If you believe content on the Platform is defamatory, infringing or otherwise unlawful, please notify us at support@tradedash.co.nz with details so we can consider it promptly.

Content you submit (such as Job details, photos, messages and reviews) remains yours. You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, host, store, reproduce, adapt, publish and display that content as reasonably needed to operate and promote the Platform and provide the service, and you confirm you have the right to grant that licence.

A Trade Partner may cancel their membership at any time with effect from the end of the current billing period, unless we agree otherwise. You may close your account at any time, subject to any outstanding obligations.

Disputes about work, quality, payment or conduct are primarily between the Homeowner and the Trade Partner, and you agree to attempt to resolve them in good faith directly. We may, but are not obliged to, help by facilitating communication or providing relevant records.

Where an account is overdue or a user breaches these Terms, we will follow fair procedures (which may include reminders, loss of "good standing", pausing matching, or suspension) and we will give you a reasonable opportunity to remedy the overdue amount or breach where it is reasonably practicable to do so. We may suspend, restrict or terminate access immediately where reasonably required to address fraud, protect safety, respond to serious misconduct, or protect users, third parties or the Platform.

Termination or cancellation does not affect any Fees accrued or payable before it takes effect, or any provision of these Terms intended to survive termination (including clauses 8, 9, 10, 13, 14, 15 and 20).

If you have a dispute with us, you agree to first raise it with us in writing at support@tradedash.co.nz so we can attempt to resolve it in good faith. If it is not resolved within 20 Working Days, either party may refer the dispute to mediation before commencing proceedings, unless urgent interim relief is required. This clause does not prevent either party from taking a claim to the Disputes Tribunal or a court where it is entitled to do so.

14.1 Limitation of Liability. To the maximum extent permitted by law, TradeDash is not liable for any loss, damage, cost or expense arising from:

• the acts, omissions, conduct, workmanship, insolvency or agreements of any Homeowner or Trade Partner;
• any failure by a Homeowner to pay a Trade Partner, or by a Trade Partner to perform or complete work;
• any content posted by a user; or
• your use of, or inability to use, the Platform.

The Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, secure or free from viruses or other harmful components, or that any Job will be matched or won.

To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings.

Where our liability cannot lawfully be excluded but can be limited, our total aggregate liability to a Trade Partner is limited to the greater of the total Membership Fees (excluding Success Fees and any other charges) paid by that Trade Partner to us in the 12 months before the event giving rise to the liability, or $500.

Where liability to any other user can be limited, it is limited to re-supplying the relevant service or paying the cost of having it re-supplied.

14.2 Indemnity. You indemnify us against all loss, damage, cost, expense (including reasonable legal costs) and liability we suffer or incur arising from or in connection with:

• your breach of these Terms or of any applicable law;
• any contract between you and another user, and any work carried out or to be carried out under it, including any claim for defective work, property damage or personal injury;
• any failure by you to pay amounts owing to another user; and
• any content you post on the Platform, including any claim that it is defamatory or infringes another person's rights.

This clause 14 does not require you to indemnify us for loss caused by our own breach of these Terms, negligence or wilful misconduct.

Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be limited or excluded under the Fair Trading Act 1986, the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

Where you use the Platform for the purposes of a business:

• you agree that the Consumer Guarantees Act 1993 does not apply, to the extent permitted by section 43(2) of that Act; and
• you agree that sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent permitted by section 5D of that Act, and you acknowledge that it is fair and reasonable for the parties to agree to this.

The Platform, including its branding, design, text, graphics and software, is owned by or licensed to TradeDash and is protected by law. You may use the Platform only as permitted by these Terms. "TRADEDASH", the TradeDash logo and our other names, logos and taglines are our trade marks. You must not use them in any way without our prior written permission.

You must not copy, reproduce, adapt, reverse engineer, decompile or create derivative works from the Platform or its software, except to the extent permitted by law.

If you wish to link to the Platform, you must first obtain our permission in writing. You must not do anything that alters the Platform or interferes with how it works, or frame or present the Platform in a misleading way.

The Platform may contain links or references to other websites and services. These are provided for your convenience only. Other websites and services are not under our control. We have not reviewed them and we do not endorse or assume responsibility for their content, products, services or privacy practices.

Some services used to operate the Platform are provided by third parties under their own terms (for example payment processing and account sign-in). Your use of those services may be subject to those third parties' terms and privacy policies.

17.1 Service messages. You agree that we may contact you electronically in connection with the operation of the Platform and your account (for example account setup, Job notifications, matches, messages, billing and payment notifications, insurance or document expiry reminders and other account or Job-related updates). These are service messages necessary to provide the Platform and are not marketing.

17.2 Marketing messages. We will only send you promotional or marketing messages (such as TradeDash news, new features, promotions or other opportunities) where you have consented to receive them. Consent to marketing is separate from, and not a condition of, using the Platform. Every marketing message we send will identify us as the sender, include our contact details, and include a functional unsubscribe facility. You may withdraw your consent to marketing at any time using that facility or by contacting support@tradedash.co.nz, and we will action it promptly. Withdrawing consent to marketing does not stop service messages under clause 17.1.

We collect, use, store and disclose personal information in accordance with the Privacy Act 2020. Please read our separate Privacy Policy and Cookie Policy, which explain what we collect, how we share information between Homeowners and Trade Partners, the service providers we use, where information is stored, and your rights to access and correct personal information we hold about you.

We may update these Terms from time to time. When we do, we will change the "last updated" date. We will give reasonable advance notice before a change to these Terms takes effect, and for significant changes we will take reasonable steps to notify you directly. Continued use of the Platform after a change takes effect means you accept the revised Terms. Changes to fees are dealt with under clause 10.15.

20.1 Entire agreement. These Terms, together with the Pricing Schedule accepted by a Trade Partner, form the entire agreement between you and us about the Platform, and supersede any earlier representations, understandings or arrangements.

20.2 Severability. If any provision of these Terms is or becomes invalid or unenforceable, it is severed to the extent necessary and the remaining provisions continue in force.

20.3 Waiver. A failure or delay by us in exercising a right under these Terms is not a waiver of that right, and any waiver must be in writing.

20.4 Assignment. We may assign or transfer our rights and obligations under these Terms, including in connection with a sale or restructure of our business, provided this does not materially reduce your rights. You may not assign or transfer your rights or obligations without our prior written consent.

20.5 Force majeure. Neither party is liable for a failure or delay in performing its obligations (other than an obligation to pay money) to the extent caused by an event beyond its reasonable control, provided it takes reasonable steps to mitigate the effect.

20.6 Notices. We may give you notice by email to the address on your account or by notice on the Platform. You may give us notice by email to support@tradedash.co.nz.

20.7 Governing law. These Terms are governed by New Zealand law, and you submit to the exclusive jurisdiction of the New Zealand courts in relation to any dispute arising from the Platform or these Terms.

Questions about these Terms can be sent to support@tradedash.co.nz or via our Contact page.

TradeDash Limited | New Zealand | Last updated 17 September 2026